Route Guide · Contact
Start with a support ticket in the user panel for connection, subscription, or payment issues.
Tickets keep your issue description, supporting details, and support history together. Sign in to the relevant account to submit a ticket and check for updates in the same thread.
Open the ticket section in the user panel and describe the issue and what you have already tried. If you need to add a screenshot or more details, reply in the original ticket so the context stays together.
Open a TicketIf you are not signed in, sign in first, then open the ticket section. You can create an account without an email address using a username and password.
Describe what happened as specifically as you can; this is more helpful than simply saying “it doesn’t work.”
Include your device platform, client name, selected route, approximate time of the issue, and any error message shown in the client. Also say whether your local internet connection is working and whether the same issue occurs on other routes.
Browse FAQsTell us where you got stuck: retrieving the subscription, importing it into the client, updating routes, or starting a connection. You can attach a screenshot with sensitive details obscured to help identify the step.
Browse the GuidesInclude the relevant order number, payment method, and order status shown in the panel. Alipay, WeChat Pay, and USDT are supported. To request a refund, specify the order in your ticket. This service offers a 14-day refund policy.
View the Refund PolicyUse the channel where you can keep track of the support history.
Submit connection troubleshooting requests, subscription issues, payment checks, and refund questions through a ticket in the panel. Reply times depend on the complexity of the issue, the completeness of the information provided, and the current queue. No fixed response time is stated on this page; check your ticket for a reply after submitting it.
This page does not list a verifiable support email address or Telegram account, so no links are provided. For account or order issues, contact support through a ticket in the panel.
If the issue changes, add the latest error message, when it occurred, and what you have tried to the original ticket. While you wait, you can browse the Guides or FAQs. For order-specific outcomes, follow the reply in your ticket.
Check Ticket Status